3D-secure verification

I tried to buy ticket via your site, but at the payment stage I was told: 3D-secure verification failed contact your bank. My bank told that no bank has 3D-secure verification possibility in my country. I am from Georgia. So this verification is important and I can not buy tickets without it?

1 year, 2 months ago
11 1

Hi Mtashenka,

I'm sorry to say that 3D-Secure (Verified by Visa, Mastercard SecureCard or equivalent) is necessary to make a booking on Loco2.com. This additional security measure is the only way that we can continue to accept international card payments, as making it compulsory reduces credit card fraud.

We continually review our security policy as well as encouraging rail operators to introduce identity checks on trains. Deutsche Bahn has made it compulsory for travellers to show a form of ID - the credit card they used to pay with, or a passport - which has made 3D Secure unnecessary for booking German rail. But there is no equivalent security measure for tickets sold via our other connection yet.

I'm really sorry that this is the case! We wish it weren't necessary, but unfortunately there are a lot of people on the internet who will abuse online retailers if 3D Secure is not in place, so it is vital for Loco2.


1 year, 2 months ago
1006 2 2 7

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